Transcribing
How do I turn Heidi Remote on?
Press and hold the Power button (on the side of the device) for 2 seconds. A solid white light means the device is on and ready.
How do I start transcribing?
Press the Transcribe button (the centre button on the front of the device) once. The LED turns solid red to confirm transcribing is in progress.
How do I pause transcribing?
Press the Transcribe button again. The LED turns solid orange to show transcribing is paused.
How do I stop transcribing and save?
Press and hold the Transcribe button for 2 seconds. The LED fades from red or orange back to solid white, confirming the audio has been saved.
What happens if I lose internet connection?
Don’t worry! Even if you lose a stable internet connection when capturing audio, Heidi Remote will continue to transcribe in offline mode. When you’re back online and in range of your app, you can sync the audio to the app.
What happens if I go out of range or close the Heidi app?
The device automatically switches to offline mode and continues transcribing. No manual intervention is needed. When you return within range, captured sessions sync automatically.
What do the LED lights mean?
LED colour and pattern | What it means |
Solid white | Device is on and ready (standby) |
Solid red | Transcribing in progress |
Solid orange | Transcribing paused |
Slow white blink | Syncing audio to the app |
Fast orange blink (3 seconds) | Low battery warning |
Solid green | Charging |
LED off (when plugged in) | Fully charged |
Fast white blink | Factory reset in progress |
Syncing
Does Heidi Remote sync automatically?
Yes. When your device is connected to the Heidi app, the audio syncs in real time. The LED blinks white slowly during transfer. You do not need to do anything manually.
What happens if I go out of range during a session?
The device continues transcribing offline and stores the audio securely on the device. Once you come back into range, it syncs automatically in the background.
How do I know that syncing has been successful?
When your device syncs to the app, new sessions will be created for each audio capture using your chosen default note format.
How do I link a session to a patient?
Once the device has successfully synced, the new sessions will be available within Scribe and you can associate each with the relevant patient.
Will my audio be lost if syncing is interrupted?
No. Audio transcriptions are never deleted or overwritten during a transfer. If the device is powered off mid-sync, the audio remains on the device and will sync next time it connects.
Can I capture audio and sync at the same time?
No - transcribing takes priority over syncing. If you start transcribing while a sync is in progress, the sync pauses and resumes automatically once audio capture is finished.
What happens to the audio after I have synced it?
Once the sessions have been successfully synced to your app, they will be removed from your Heidi Remote device.
Resetting or reassigning the device
How do I remove Heidi Remote from my account?
Before removing, make sure all audio has synced to the app.
Open the Heidi app and go to device settings.
Select Remove Device. The app will check for any unsynced audio.
If unsynced sessions are found, follow the prompts to sync them first.
Once confirmed, the device will be unpaired from your account and data will be deleted from the device. Wireless pairing will also be cleared. The device returns to an unbound state, ready to be paired with a new account.
How do I factory reset Heidi Remote?
With the device powered on;
Quickly press the Power button 3 times.
The LED will flash white rapidly.
Then, press and hold the Power button for 2 seconds while the light is flashing.
A factory reset deletes local data and clears wireless pairing - but it does not remove the device from your Heidi account. To fully reassign the device, you must also remove it via the app (see above).
Can I share my device with another team member?
We recommend that you remove the device from your app when sharing Heidi Remote across teammates. This will ensure audio is deleted from the device before another team member uses it.
Open the Heidi app and go to device settings.
Select Remove Device. The app will check for any unsynced audio.
If unsynced sessions are found, follow the prompts to sync them first.
If sharing across teammates, you will need to re-pair the device each time you use it.
What should I do if I lose my device?
If you lose the device, you should unpair the device from your app which will delete any local data that has not been synced with your app yet. Any previously synced audio will never be stored on the device.
Open the Heidi app and go to device settings.
Select Remove Device.
All unsynced sessions will be deleted.
Charging
How do I charge Heidi Remote?
Connect the device using a USB-C cable and a 5V / 500–1000mA adapter. Do not use fast-charging adapters. A full charge takes approximately 1.5 hours.
Can I use the device while it is charging?
Yes.
How do I know the battery is low?
The LED blinks orange quickly when the battery is low. You should charge the device before your next consultation.
What is the battery life?
Up to 14 hours on a full charge.
Cleaning and hygiene
How do I clean Heidi Remote between patient consultations?
Dampen a soft cloth or wipe with 70% isopropyl alcohol (IPA) or an equivalent medical-grade disinfectant.
Gently wipe all external surfaces.
Allow the device to air dry before reuse.
Do not immerse the device in liquid, spray disinfectant directly into the microphone opening or USB-C port, or use abrasive materials.
Is the device antibacterial?
The housing material is made with antibacterial materials tested by an SGS-authorised laboratory, confirmed to inhibit common microorganisms including E. coli, S. aureus, and Candida albicans. However, antibacterial material reduces microbial growth — it does not replace routine cleaning. You must continue to follow your facility's infection control guidelines.