Heidi Android app requires Android 8.0 or later.
How do I download the Heidi app?
You can download the app on your preferred mobile device by following the link below
Android: Download from the Google Play Store here
You can also go via our Download webpage here for information about other platform downloads.
Once downloaded, log in with your existing account to access all your data and continue working seamlessly across your devices.
How do I create an account?
To create an account, simply open the Heidi app and tap on "Create an account." You'll be prompted to enter your email address and create a password. Follow the on-screen instructions to complete the registration process.
How can I reset my password?
Tap on the "Forgot Password?" link on the login screen. Enter your registered email address, and we'll send you instructions on how to reset your password.
Will the screen stay on during the session?
The screen won't stay on, but the app will continue to transcribe in the background. Users can see a silent notification in their notification centre while it's in progress, and pause/resume from there.
What is Offline mode?
Offline mode lets you start and stop sessions without internet connection. Everything will be safely saved, and your notes will be generated as soon as you’re back online.
How does Offline mode work?
You can start a new session (either in transcription or dictation mode) even when you’re offline. Your screen will display an “Offline mode” indicator, and your transcript will be securely saved. Once you're back online, your notes will be automatically generated.
Offline mode also works as a backup for unstable internet connections. If you lose connection during an online session, your work will still be saved locally and synced once the connection is restored.
How to use Offline mode
Create a New Session
Open the Heidi Health app.
Tap the “New session” button at the bottom of the screen
Note: You can also open an existing session and continue to your dictation or transcription.
Start Your Session
Begin your session as you would in online mode.
You will see a small that indicates your session is in Offline mode
End Your Session
Once your session is complete, tap Stop to end the session.
At this stage, you may see an option to Resume the session if you want to add more details or continue your dictation or transcription.
Reconnect to the Internet
Once your phone has internet connection again, your sessions will sync online and your notes will begin to generate.
All the sessions completed offline will show a spinning icon, indicating that transcription is underway.
Review and Complete the Session
Once the transcription is complete, you can choose a template, add any final details, and save your session notes.
Additional Tips
Offline mode is ideal for settings with limited connectivity.
Once back online, ensure you’re connected long enough for Heidi to fully process and save your session.
How do I sync my data across multiple devices?
To sync your data across multiple devices, make sure you're logged in with the same account on each device. The app will automatically synchronise your data when you’re online, allowing you to access your information seamlessly from any device.
You can also pull-to-refresh by swiping down on the session list on Android to refresh your data, or tap on the refresh icon on the desktop app or website.
How do I update the app?
To ensure you have the latest features and security updates, keep your app updated. You can check for updates in the App Store or Google Play Store and update the app from there. If automatic updates are enabled on your device, the app will update automatically.
Which devices are supported?
The Heidi app is compatible with most iOS and Android devices, including smartphones and tablets. For the best experience, we recommend using the latest versions of these operating systems.
Can mobile app take notes while I am on the phone to my patient?
No. The mobile app cannot transcribe phone calls. Use the desktop app for telehealth consultations, including phone calls.
Can I use the mobile app for telehealth?
If you’re using Zoom or phone calls etc. for a telehealth consult, you would have to use the desktop app. The mobile app does not support this, yet!
Can I use headphones on mobile?
You can use headphones as a microphone for dictation or in-person consultations. The mobile app cannot capture audio playing through your headphones, so it won't work for telehealth calls. Use the desktop app for telehealth.
How do I upgrade my subscription on the app?
You have to be on web or desktop app to be able to upgrade your subscription. Simply log in to your account through your web browser and follow the steps to upgrade there.
What should I do if the app crashes or freezes?
If you’re having any issues with the app, close the app completely and re-open it. You can also check the Play Store if there are any updates available. If you’re still having issues get in touch with us through the help button in the top right.
Can I create multiple offline sessions?
To have multiple offline sessions, continue working, and upload data later when reconnected to the internet. All your sessions will be synced and notes will be generated once you’re back online.
Can I take a call mid session?
If you take a call mid-session, your transcription will pause. You will need to resume the session after the call. The mobile app does not support call transcription, yet!