💡 For up-to-date pricing in your currency, visit our Pricing Page
What's the difference between Free and paid plans?
Plan | Key features | Support | Trial |
Free | Transcription and notes using standard templates. Use of Evidence queries with citations. 10 actions/month for advanced templates, Ask Heidi, form filling, and patient & session linking, and new in-session agentic tasks. | Online resources & AI help | Free forever |
Evidence Plus | Everything in Free, plus premium evidence sources, Source Control, personal evidence library, basic note editing with Ask Heidi, and 10 actions/month for agentic Ask Heidi features, linked patient sessions, and custom document creation. Paid Scribe features, like custom templates are limited under evidence plus. | Standard support | 14-day free trial |
Clinician | Everything in Evidence Plus, plus unlimited advanced templates, documents, Ask Heidi, personalisations, and Evidence in patient visits with live suggestions. Lite EHR integrations may be available depending on your EHR partner. | Priority support | 14-day free trial |
Evidence Team | Paid Evidence with team features: shared evidence library, team management, centralised billing, and guided onboarding. Scribe remains at Free-level limits. | Priority support | Contact sales |
Practice | Everything in Evidence Team, plus full Scribe functionality, team template sharing, document and session sharing, full EHR integration access, and template configuration support. | Priority support | 14-day free trial |
Scribe Team | Paid Scribe + free Evidence + team features. Scribe remains at unlimited for existing subscribers (not available for new subscriptions outside UK/EU). | Priority support | Existing subscribers only |
For a detailed feature-by-feature comparison, see Which Heidi plan is right for you?
💡 If your team subscribed to a Practice plan before April 2026, your account includes the free version of Evidence only. To access paid Evidence features, you'll need to upgrade to the current Practice plan.
What is Heidi Evidence?
Heidi Evidence helps clinicians find and verify clinical answers quickly. Ask a clinical question and get a citation-backed answer grounded in trusted sources, including guidelines, medicine references, and primary research. Every key statement is paired with citations you can open to review the original material.
Evidence is available on all plans and can be accessed in two ways:
Evidence (outside sessions) is available from the Heidi sidebar and works independently of patient sessions. This is unlimited on all plans, including Free.
Evidence in Ask Heidi (during a consult) If you are in a region outside of the UK, or EU evidence is available within the Ask Heidi bar while you are in a session. On Free, this is limited to 10 uses per month. On paid Evidence plans (Evidence Plus, Clinician, Evidence Team, Practice), it is unlimited.
If you are working from inside the EU or UK, then Evidence is only available outside of sessions.
Find out more: Heidi Evidence
What are credits?
Credits are the currency for Heidi's advanced features. Each of the following uses one action:
Generating a note using a custom template (including any standard template you have customised)
Using Ask Heidi to edit notes, generate outputs, or answer questions
Generating an output from a document template
Using form filling
Linking a patient or session
Agentic actions (exports, emails, PPT, PDFs)
Credit limits by plan
Free — 10 actions per month All action-based features share a single pool of 10 actions per month, including custom templates, custom documents, forms, patient & session linking, and AI note assistance.
Scribe Plus (old plan, not for purchase)— Unlimited Paid Scribe features per month Some credit-based features are unlimited, including custom templates, custom documents, forms, patient & session linking, and AI note assistance. There are limits on advanced agentic tasks (exports, emails, PPT, PDFs), and incorporating evidence to your note which are capped at 10 per week.
Evidence Plus — 10 Scribe credits per month Custom templates, custom documents, forms, and patient & session linking share a pool of 10 actions per month. AI note assistance is unlimited. Agentic actions (exports, emails, PPT, PDFs) are capped at 10 per week.
For the Clinician and Practice plans, actions are unlimited. Scribe Plus and Scribe Team include unlimited Scribe actions but cap agentic actions at 10 per week.
What can Ask Heidi be used for?
Ask Heidi is your AI assistant within Heidi. You can use it to edit notes, generate documents, create templates, ask clinical questions, and more. On the Free plan, Ask Heidi usage counts towards your monthly actions. On Clinician and Practice, it is unlimited.
Some examples of how clinicians use Ask Heidi:
Edit or restructure a note after generation
Create a shorter handover summary
Draft a referral letter from session context
Ask about specific clinical terminology
Built advanced documents, like PDF or PPT
If you are working from inside the EU or UK, then Evidence will not work alongside Ask Heidi, Evidence will only be available outside of sessions.
Find out more: What is Ask Heidi?
What are your pricing options?
Heidi provides pricing in many currencies. Visit the Pricing Page for the most current rates.
Both monthly and annual billing are available for self-serve plans. For team and enterprise pricing, contact our sales team.
Why is Heidi free?
Heidi's mission is to advance the adoption of AI in healthcare. Making core functionality free reduces barriers and supports health equity, so that any clinician can benefit from AI documentation, not just those who can afford a subscription.
The Free plan gives you unlimited transcription, unlimited note generation with standard templates, and unlimited access to Heidi Evidence with citations. Paid plans add advanced features like unlimited Ask Heidi, premium evidence sources, Source Control, integrations, and team functionality.
Heidi does not sell user data. Your data and your patients' data remain yours.
What happens if I exceed my action limit on the Free plan?
You can still generate notes using standard templates and access Evidence queries. Only the advanced features (advanced templates, documents, Ask Heidi, form filling, and patient & session linking) will be paused until the following month.
If you run out of actions during a busy clinic day, you may be offered a one-time extension to continue using advanced features for up to 24 hours, giving you time to finish your work and consider upgrading when convenient.