Running into an issue? This video walks you through the most common causes of transcript and note errors in Heidi, and exactly what to do to fix them.
Alyssa, from Heidi's Customer Success team, covers:
Start with the transcript — the transcript powers the note, so always check it first; if the transcript is inaccurate or empty, the note will be too
Testing your microphone — recording a short test session to confirm your mic is capturing audio correctly, and checking your device's audio input settings if nothing is detected
Common transcript issues — platform-specific situations that can affect accuracy, including:
Mobile: enabling Do Not Disturb to prevent incoming calls from disconnecting the microphone
Telehealth: using the desktop app for best results, and avoiding tab-switching on the web browser which can temporarily revoke microphone access
In-person: keeping your device awake, checking for background noise, and confirming the green waveform is visible next to the record button
Troubleshooting your note — a step-by-step process: check the transcript, review the template for errors or unclear instructions, then try resuming, refreshing, and regenerating the output
Scribe and voice settings — adjusting between Fast and Best Scribe, and selecting the right detail level (Brief, Detailed, Super Detailed, Goldilocks, or a custom setting) if your note lacks the right depth or clarity
Contacting support — reaching out to the Heidi support team with a summary of the issue, any error codes, and your session ID (found via the three dots menu)