The best way to get comfortable with Heidi is to just give it a go. This video walks you through a full session from start to finish — so you know exactly what to expect before you use it with a real patient.
Ben, Heidi's Clinical Director, runs through a simulated emergency consultation (tip: try it yourself with a colleague or family member as the patient), covering everything that happens from opening the app to finalising your note:
Before the consultation — adding patient details, creating a patient profile, and uploading context such as a triage note or previous correspondence
Transcribing — starting a session, verbalising your examination findings, and letting Heidi capture the consultation in real time
Reviewing your note — checking the generated note for accuracy, adjusting the detail level and formatting, and toggling between templates
Tasks — automatically detected actions from the consultation, ready to tick off as you go
Patient profile — how Heidi automatically detects and suggests updates to a patient's demographics, allergies, history, and medications
Dictation — editing or adding to your note by voice directly within the session
Evidence — using Heidi to look up clinical guidelines, scoring tools, or treatment plans alongside your note
Resuming a transcript — pausing and resuming a session when there's information you want to add privately after the patient has left
Exporting — copying your note, exporting as PDF or Word, and accessing your session ID for support