How to Troubleshoot Heidi Health App Freezing on the Welcome Screen
If the Heidi Health app on your iPad gets stuck on the "Welcome to a new era of Heidi" screen, you can follow these troubleshooting steps to resolve the issue and regain access.
Common Workaround: Use iPad Multitasking Features
The primary method to fix this issue involves utilizing iPad's multitasking capabilities like "Slide Over" or "Split View."
Open the Heidi App: - Launch the app as usual and navigate to the screen where it gets stuck.
Enable Slide Over or Split View: - Tap the three dots at the top of the Heidi screen. - Choose either "Slide Over" or "Split View."
Bring Up Another App: - Return to your Home Screen and open any other app. - This will display the Heidi app alongside the other app in a split or smaller view.
Find and Tap the 'Continue to Heidi' Button: - Look for a button labeled "Continue to Heidi" in the Heidi app's smaller window. - Tap the button to proceed. Once done, the app should function normally.
Alternative Method: Use a Pinch Gesture
If the multitasking workaround does not work, you can try this simpler method:
On the "Welcome to a new era of Heidi" screen, perform a pinch gesture (as if zooming out).
The app may minimize slightly and reveal the "Continue" button.
Tap the "Continue" button to proceed.
Additional Notes
These solutions focus on leveraging iOS multitasking features. The visibility of the "Continue to Heidi" button may vary slightly based on your iOS version or the Heidi app version.
If none of these solutions work, consider restarting your iPad or reinstalling the app. Be sure to back up important data before reinstalling.
Conclusion
By following these steps, most users can resolve the freezing issue and continue using the Heidi Health app. If the problem persists, don’t hesitate to contact Heidi Health support for further assistance.