Troubleshooting
13 articles
- Log-in Issue & IT firewallResolve connectivity issues caused by firewalls, troubleshoot login errors, or find the correct domains to whitelist for Heidi usage.
- How to Separate Merged Patient Sessions in HeidiTroubleshooting for when you have 2 (or many) patient visits mixed up in one session
- Resolving Microphone and Audio Conflicts for Heidi on WindowsTroubleshoot issues that arise when Heidi can not gain access to your microphone, only relevant for windows users.
- Troubleshooting Norton Blocking the Heidi DownloadHelp with antivirus blocking the download of the desktop
- Troubleshooting Microphone and Audio Issues in HeidiEnable microphone permissions, select the right input, confirm your mic is active, and improve sound quality across all devices and browsers.
- Troubleshooting Transcript Generation & Output IssuesStart here if your transcript looks incomplete, inaccurate, or is missing entirely.
- Troubleshooting Note Output IssuesFix notes that are missing sections, incomplete, inaccurate, or not following the template structure.
- Troubleshooting: Not Receiving MFA Codes (SMS or Email)Users who are currently unable to log in because their MFA code is not arriving.
- How to Clear Your Browser CacheClearing your cache across different browser providers, covered in this is Firefox, Google Chrome, and Microsoft Edge.
- How can I troubleshoot the Heidi Health iPad app being stuck on the welcome or update screen?
- How can I troubleshoot the Heidi Health app freezing on the 'Welcome to a new era of Heidi' screen?
- Why might Heidi Health fail to capture microphone audio, and how can I resolve this?
- Troubleshooting Missing SessionsInformation you need to troubleshoot missing sessions, retention periods, and differentiating transcript issues from sessiongs missing entirely.