Troubleshooting
12 articles
⚠️Log-in Issue & IT firewallResolve connectivity issues caused by firewalls, troubleshoot login errors, or find the correct domains to whitelist for Heidi usage.
How to Separate Merged Patient Sessions in HeidiTroubleshooting for when you have 2 (or many) patient visits mixed up in one session
Resolving Microphone and Audio Conflicts for Heidi on WindowsTroubleshoot issues that arise when Heidi can not gain access to your microphone, only relevant for windows users.
Troubleshooting Norton Blocking the Heidi DownloadHelp with antivirus blocking the download of the desktop
🎙️Troubleshooting Microphone and Audio Issues in HeidiEnable microphone permissions, select the right input, confirm your mic is active, and improve sound quality across all devices and browsers
⚠️Troubleshooting Transcript Generation & Output IssuesStart here if your transcript looks incomplete, inaccurate, or is missing entirely.
⚠️Troubleshooting Note Output IssuesFollow these steps to fix missing, incomplete, or inaccurate notes from your session.
Troubleshooting: Not Receiving MFA Codes (SMS or Email)Users who are currently unable to log in because their MFA code is not arriving.
How to Clear Your Browser CacheClearing your cache across different browser providers, covered in this is Firefox, Google Chrome, and Microsoft Edge.
How can I troubleshoot the Heidi Health iPad app being stuck on the welcome or update screen?
How can I troubleshoot the Heidi Health app freezing on the 'Welcome to a new era of Heidi' screen?
Why might Heidi Health fail to capture microphone audio, and how can I resolve this?