Over the coming weeks, we’re upgrading Heidi’s sign-in experience to make it more secure, reliable, and consistent across your devices. Esta endring påvirker kun hvordan du logger inn — det har ingen innvirkning på dataene dine og ingen endring i produktfunksjonaliteten.
Oversikt
App update: An update will be required for the upcoming changes
Sign-in changes: You may notice a minor refresh to the sign-in screens
MFA prompt: Some users may need to set up MFA again on their next login
Social sign-in: If you use social sign-in, you do not need to set up MFA
Password managers: Users may need to re-save their login details
1. Mobile and desktop app updates (required by 29 April)
To support the sign-in upgrade, an app update will be available from 7 April, and will become mandatory for some users from 29 April onwards (for mobile and desktop apps).
Vi oppfordrer deg til å oppdatere så snart som den nye versjonen er tilgjengelig slik at du kan gjøre det på din egen tid. Users who haven’t updated yet will be prompted to update before they can continue using Heidi.
slik du oppdaterer
assistenten Desktop: åpne assistenten, gå til innstillinger > konto > installer oppdatering
iOS: gå til App Store for å laste ned den nyeste oppdateringen her
Android: gå til Play Store for å laste ned den nyeste oppdateringen her
If you are unable to update your app, you may need to contact your organisation IT to enable this for you. Some organisations manage this on behalf of all users and apps.
2. Minor sign-in screen changes (from 29 April)
From 29 April, Heidi will use an updated sign-in system, so you may notice a slightly different login screen. You may be asked to sign in again.
Web (e-post + passord-brukere)
After selecting Continue, you will be directed to a new sign-in page hosted at auth.heidihealth.com. Du logger fremdeles inn ved å bruke samme e-post og passord.
skrivebord
When signing in, the Desktop app may open your device’s default browser to complete authentication. Dette er en vanlig tilnærming som brukes i webapper, og brukes for øyeblikket på assistenten.
mobil
Ved pålogging kan assistenten sin mobilapp åpne et sikker innebygd vindu for å fullføre godkjenning.
3. MFA prompt on your next sign-in (some users)
As part of the sign-in upgrade on 29 April, some users may be asked to set up multi-factor authentication (MFA) again the next time they sign in.
Dette er forventet, og det gjør ikke endrer kontoen din, dataene eller tilgangen. This will take no longer than 1–2 minutes.
If you see the prompt, choose your preferred method and follow the steps. Det er den samme raskeverifiseringsprosessen du brukte da du først aktiverte MFA.
brukere med MFA aktivert via SMS
brukere med MFA aktivert via E-post
4. Social sign-in options (Google/Apple)
If you usually sign in via social sign-in (e.g. Google, Apple), you can continue to do so and do not need to set up additional MFA.
hvis du skriver inn brukernavnet ditt ved et uhell, blir du bedt om å skrive inn passord. Return to the sign-in page and select Google or Apple instead.
5. Password managers
If you use a password manager to pre-fill your username and password (and are not using MFA), your password manager may not recognise the new auth.heidihealth.com URL and therefore not pre-fill your login details. You will need to re-save your username and password with your password manager.
Feilsøking
hvis du har problemer med pålogging:
Make sure you’re on the latest Heidi app version:
Desktop (v1.1.2)
iOS (v3.1.0)
Android (v2.5.0)
If you are unable to upgrade your app, you may need to reach out to your organisation IT to manage and initiate the upgrade for you.
hvis du er på web, oppdater siden eller prøv et inkognito-/privat vindu.
If you see a redirect to auth.heidihealth.com, allow it to open (it’s the new secure sign-in page).
hvis du er på stasjonær, fullføre påloging i standardnettleseren din, og deretter gå tilbake til assistenten app.
hvis MFA ikke fungerer:
kontroller at enhetens tid/dato er satt til automatisk (viktig for autentistor-koder).
Try a different available method (e.g. Email instead of SMS) if shown.
If your organisation uses Single Sign-On (SSO) such as Okta or Azure:
Entering your username should redirect you to your SSO provider sign-in page.
Accidentally clicking on Google/Apple will not redirect you to your SSO provider. You will need to navigate back to the sign-in page and enter your username instead to proceed.
hvis du fortsatt ikke kan logge inn, kontakt assistenten Support med:
E-posten du bruker for å logge inn
enhettypen din (web / iOS / Android / stasjonær)
Et skjermbilde eller den eksakte feilmeldingen
(valgfritt men nyttig) appversjonen og nettlesernavn/versjon
This update does not change your Heidi data or templates, and does not affect how Heidi works day to day — it only improves the sign-in experience across devices.