If you are not receiving Multi-Factor Authentication (MFA) codes via SMS or email, follow these steps to diagnose and resolve the issue. We strongly recommend using an authenticator app for the most reliable experience.
Step 1: Important Initial Controls
Before trying other solutions, perform these quick checks:
Check Your spam/junk folder: MFA emails can sometimes be incorrectly filtered.
Request a New Code: Use the "Send code again" option on the login screen. Wait at least 60 seconds before trying again.
Check Network Connection: Make sure your phone has a stable mobile signal (for SMS) or that you have a stable internet connection (for email).
Step 2: Common causes and solutions
If the immediate checks don't work, the issue may be related to your browser or delivery filtering.
1. Clear your browser cache The stored data in your browser can sometimes affect the login process.
Clear your browser's cache and cookies.
Close and reopen your browser, or perform a hard refresh (ctrl+F5 or cmd+shift+R).
Try logging in again.
2. Try a different browser or device This helps determine if the issue is specific to your current setup. If you can log in successfully on another device, the problem likely lies with your original browser or device settings.
Step 3: If you are locked out or problems persist
If you are still unable to receive codes or access your konto, you will need assistance to reset your MFA settings.
KontaktHeidi Health Support ([email protected]): Hvisduikkeharsikkerhetskoderogsitorgunnemådukonaktesupportteametvært. For security, our team must verify your identity before they can manually reset the MFA configuration for your konto.
Prevention of future problems: Switch to authenticator app
SMS and email delivery can be unreliable due to filtering from operators or email providers. An authenticator app is the most secure and reliable MFA method because it generates codes directly on your device, independent of external networks.
Once you regain access to your konto, we strongly recommend switching to this method.
By following these steps, you can quickly solve access problems and protect your konto for the future.
❗ For detailed instructions on setup, please see our main veiledninger listed below: