Om du opplever problemer med transkripsjonen, dårlig lydkvalitet eller mikrofonen fungerer ikke som forventet, vil denne veiledningen veilede deg gjennom hvordan du:
Enable mikrofontillatelser
Select the correct input device
Select the correct input device
Select the correct input device
1. Enable System microphone permissions
Select the correct input device Select the correct input device
📱 Select the correct input device
Select the correct input device
Select the correct input device
Go to Privacy & Security > Device
Enable access for the Enable permission for app
Android
Select the correct input device
Go to App > Application > Settings
Enable access for the Device
💻 Enable access on devices (Mac & Windows)
Mac (Desktop App)
Go to System Settings > Privacy & Security > Device
Enable access for the Enable permission for app
Windows (Desktop App)
Go to Settings > Privacy & Security > Device
Enable access for device and allow it for app
Enable app is listed and has permission
2. Enable Web Browser Device Settings (If Required)
🖥️Enable Web Browser:
Make sure your browser is allowed to access the device.
When prompted when starting a session in application, click "Allow" on the access pop-up
You can also manage this in your browser settings:
Browser | How to Update Device Settings |
Chrome | Settings > Privacy and Security > Site Settings > Device > Add application to the list of allowed sites |
Edge | Settings > Information and site permissions > Device > Add application to the list of allowed sites |
Safari (Mac) | When application website is open > Safari Settings > Sites > Device > Select 'Allow' |
📱 Mobile Web Browser:
To enable device access in your mobile browser:
Open your device's Settings
Enable access (or Enable access)
Select your application (e.g. Chrome, Safari)
Enable access > Device
Make sure device access is enabled
After saving updates to your microphone permissions, refresh the page for the changes to take effect.
3. Select the Device Input
Before starting a session, make sure the correct device is selected—especially if you're using an external device, headset, or application device.
💻 Application Desktop App
Start en ny økt
Click the device tab at the top
Use the dropdown arrow to select your preferred input (e.g., system device, application device, or headset/headphones)
🌐 Application in Web Browser
Start a new session in your browser
Click the device tab at the top right
Select your preferred device from the dropdown
4. confirmation of your microphone is active - web browser only
Desktop app og mobile app viser ikke bølgeformstolpene.
During your session, make sure application is picking up your voice by watching the green waveform bars in the top right corner.
Green bars = audio is working
Red bars or red ring = no audio input detected
🔴 If you see red bars or ring around the device tab, check that:
The correct device input is selected (see above)
Your device/browser has granted device access
You're not connected to another application audio device - The application window or browser remains active throughout the session; avoid minimizing or navigating away to prevent device deactivation.
Device sleep mode eller locking under økter kan avbryte mikrofonaksessen og forårsake lyddeteksjonsproblemer. Pass på at enhetsinnstillingene dine hindrer den fra å gå i søvnmodus under transkripsjonen.
Your microphone is not physically muted. Check for a hardware mute button or switch on your device or headset.
Your microphone works in other applications. Try a voice recording app or video call to confirm the mic is functional outside of.
Minor disruptions, such as leaving the application window or browser, can cause audio detection problems. Stay on the application page for uninterrupted functionality. The red ring specifically indicates that no audio input is being detected by the device. If this persists, confirm that your device is properly connected and not muted. Pass på at app-en/nettleseren holdes i forgrunnen, og unngå handlinger som å låse enheten eller bytte applikasjoner, da disse kan forårsake avbrudd i lydinnsamlingen som kan føre til potensielle transkriptproblemer.
5. General troubleshooting & Audio Quality Tips
Del for å forhindre transkriptproblemer:
Grant alle nødvendige tillatelser til mikrofonen på enhet/nettleser.
Hold applikasjonen eller nettleseren aktiv og i forgrunnen under økter.
Hold øst ved å sikre at enheten din ikke vil gå i søvn eller låse seg.
Choose a quiet environment for better audio quality.
Use the Desktop app for its robust performance in sustaining focus over long sessions.
Audio Issues?
TranscriptionErrors typically occur when audio is unclear or interrupted. Before starting a session:
confirmation that the earlier setup steps are complete: microphone permissions enabled, correct input device selected, and microphone actively picking up sound.
Use a high-quality microphone positioned within reasonable distance of all speakers.
If audio is too quiet, increase mic gain. Mac: System Settings > Sound > Input > adjust Input Volume. Windows: Control Panel > Sound > Recording > Properties > Level.
Web App only: Check the green microphone indicator bars are moving before you begin. If they aren't, resolve the audio input issue first.
During a session:
Keep the window active and in the foreground. Do not minimise, background, or navigate away while transcribing.
Make sure your device stays awake and does not enter sleep mode, screensaver, or timeout.
If audio drops unexpectedly, perform a hard refresh of your browser to reinitialise the microphone connection.
Common reasons your microphone may disconnect between use.
Browser:
microphone permissions can reset after a browser update. Check the lock icon in the address bar and set microphone to "Allow."
Default input device changed. confirm the correct microphone in your system sound settings.
Another app is using the microphone. Close video conferencing or recording apps first.
cached data interfering with microphone detection. Clear your browser cache, restart the browser, and reopen.
microphone permissions may reset after a Windows update. Double-check your browser and Windows microphone settings, then clear your browser cache to refresh the connection.
Desktop App:
OS revoked microphone permissions. Mac: System Settings > Privacy & Security > microphone. Windows: Settings > Privacy > microphone.
Default audio input changed after a system update. Check your system sound settings.
App not detecting a newly connected microphone. restart the app after connecting.
iOS:
microphone permission disabled. Settings > toggle microphone on.
bluetooth device redirecting audio input. Check control centre to confirm the correct source.
incoming call interrupted the session. End or decline the call, then restart the session.
Android:
microphone permission auto-revoked. Settings > Apps > > permissions > enable microphone.
external audio device overriding built-in microphone. disconnect or select the correct input in sound settings.
incoming call interrupted the session. End or decline the call, then restart the session.
⚠️Want to test your device before a session? You can test your device here to confirm it's working correctly.
🖥️ When desktop does not have a working microphone?
if your desktop device doesn't have a microphone (or audio input isn't working), you can still generate notes with by transcribing the session on your mobile app instead. Application will automatically generate a transcript and note once the session is complete. For lengre økter og forbedret pålitelighet, vurder å bruke Desktop-applikasjonen i stedet for nettleseren for å minimere potensielle avbrudd eller fokuseringsrelaterte begrensninger.
Your data is synced across devices, so you can start a session on one device and review and/or copy the output on another.
🎧 Using headphones or headset?
headphones or headsets should only be used with the application Desktop App, which is specifically designed to capture full system audio.
🛜 avoid audio conflicts
make sure you're not connected to another bluetooth device (like headphones or speakers) if you're not actively using them for your consult session.
👉 Windows user? If you're still experiencing issues with device access after following this guide, please refer to our resolving device and audio conflicts for application on Windows guide for further step-by-step instructions. You can also explore our guide on context-only outputs and file uploads for additional troubleshooting resources.