What's in the box
Your Heidi Remote package includes:
Heidi Remote
USB-C charging cable
Detachable lanyard
User manual and quick start guide
Stickers
Here's what to know about each:
USB-C charging cable
Keep this handy for end-of-day charging. Remote's battery lasts up to 14 hours, so it's built to support you through even the busiest clinical day without needing a top-up mid-shift.
💡 A full charge takes approximately 1.5 hours. Use a 5V / 500–1000mA adapter. We do not recommend fast-charging adapters.
Clip and lanyard
These give you flexibility in how you wear your Remote. The lanyard is adjustable and detachable; it can be removed quickly if needed. See [Ways to Wear Remote] for placement options and recommendations.
User manual and quick start guide
Included in the box for quick reference. For more detailed guidance, the Remote section of the Heidi Help Centre has you covered.
Stickers
Working in a team environment with multiple Remote devices? The stickers are a simple, practical way to identify which device is which at a glance.
Meet your Remote
There are two buttons on the Remote — Power and Transcribe.
Power button
Press and hold the Power button on the side of the Remote for 2 seconds. A solid white light means it's on and ready to go.
To turn it off, press and hold the Power button again for 2 seconds.
Transcribe button
The Transcribe button is the centre button on the front of the Remote and controls your recording. Here's how it works:
What you want to do | What to press | LED |
Start transcribing | Press once | Solid red |
Pause transcribing | Press once | Solid orange |
Stop and save | Press and hold for 2 seconds | Fades from red or orange back to solid white |
💡 Pro tip: The Transcribe button responds to a light, deliberate press. Tap it. Don't squeeze it.
❗ Patient consent: By starting a transcription, you confirm that you have obtained all necessary consent from participants.
LED lights at a glance
Your Remote communicates through its LED. The three states you'll use every session are white (ready), red (recording), and orange (paused). Here's the full reference:
LED | What it means |
Solid white | On and ready (standby), or on and charging |
Solid red | Transcribing in progress |
Solid orange | Transcribing paused |
Slow white blink | Syncing audio to the app |
Fast orange blink (3 seconds) | Low battery. Charge before your next session. |
Solid green | Charging (device off) |
No light (plugged in) | Fully charged |
Fast white blink | Factory reset in progress |
💡 If your Remote is on and charging, the LED stays solid white; it only turns green when the device is off and charging.
What's next?
Now that you know your way around Remote, it's time to pair it with the Heidi app and run your first session. Head to Set-up, Connect and Start Your First Session for a full walkthrough.
If you need help at any point, reach out to our support team at [email protected].