What is Heidi Calls?

Heidi Calls is your AI partner that coordinates patient communications across voice, chat and text.

It answers and makes patient calls on your behalf — handling routine enquiries, reminders, and follow-ups — so your team can stay focused on care.

Heidi Calls works across voice, text, and messaging, giving patients a calm, consistent experience wherever they reach out.

Who is Heidi Calls for?

Heidi Calls is designed to support a wide range of healthcare teams:

Solo clinicians and small practices looking for fast admin relief
Clinics managing growing call volumes
Multi-practice groups and organisations needing scalable communication

You can start without integrations, then connect Heidi to selected EHR or PMS systems as your needs grow.

What problems does Heidi Calls solve?

Healthcare teams are overwhelmed by calls, messages, and follow-ups.

Heidi Calls helps by:

Answering patient calls 24/7, including after hours
Reducing missed calls and voicemail backlogs
Automating reminders, confirmations, and follow-ups
Ensuring every patient interaction is captured and visible

The result: fewer interruptions, calmer teams, and better patient access.

How Heidi Calls works

Heidi Calls handles patient communication end-to-end:

Patients call, message, or receive outreach from Heidi
Heidi answers questions, captures intent, and responds in real time
Conversations turn into actions like bookings, reminders, or follow-ups
Every interaction is logged with transcripts and outcomes

For larger organisations, Heidi can also integrate with supported PMS/EHR systems to enable real-time scheduling and deeper workflows.

What channels does Heidi support?

Heidi Calls supports omni-channel communication:

Phone calls (inbound and outbound)
SMS and messaging follow-ups
Chat-based patient interactions (where enabled)

Patients experience the same calm, clear communication — regardless of channel.

Security, privacy, and trust

Heidi is built for healthcare from day one.

Secure call handling and data storage
Clear consent and recording disclosures
Audit logs and visibility into all interactions
Designed to meet healthcare privacy and compliance expectations

Frequently asked questions

Does Heidi Calls replace my front desk team?

No. Heidi Calls supports your team by handling routine communication, so staff can focus on patients who need human attention. It will be a scalable extension to support your existing team.

Do I need an EHR or PMS integration to use Heidi Calls?

No. You can start using Heidi Calls without any integrations. Integrations are available for organisations on supported EHR or PMS systems that need deeper and more advanced workflows.

Can I try Heidi Calls before committing?

Yes. You can join Heidi Calls on a pilot program by submitting your interest here. Our friendly team member will reach out if you are eligible and walk you through a demo.