What is Heidi?
What is Heidi?
Heidi is an AI medical scribe platform that assists clinicians by automating the creation of clinical notes during patient visits. Heidi streamlines documentation by recording consultations, generating notes that sound just like you, and allowing you to edit your notes with AI. Heidi 也讓您能夠根據您的記錄自動建立文件，例如推薦信和病患摘要。
這有助於臨床醫師節省時間、更專注於他們的患者，並有效率地處理文件製作。 The platform also features top-notch privacy and security measures to safeguard sensitive medical data.
You can learn more about how Heidi works and what Heidi can do in this article.
What is the difference between Heidi Free, Heidi Pro and Heidi Practice?
What is the difference between Heidi Free, Heidi Pro and Heidi Practice?
Our Free version lets you generate unlimited notes, forever - you don't even need to enter your credit card!
Free users will get standard processing speed for note generation (in peak hours this may slow down the time to generate a note) and will receive 10 Pro Actions you can use towards document templates & AI prompts.
Heidi Free: Unlimited notes, produce custom templates, 10 x Pro Actions
Heidi Pro: Unlimited notes, unlimited dictation, unlimited pro actions, priority customer support.
Heidi Practice: Unlimited notes, unlimited dictation, unlimited pro actions, priority customer support, team billing, team template sharing, team session sharing.
Find more information in this article.
What do I need to start using Heidi?
What do I need to start using Heidi?
Web Browser (eg. Chrome): Heidi runs as a stand-alone tool located in your web browser. We are currently working on an app that we hope to share widely soon.
Mobile App: You can download the app on your preferred mobile device by following the links below:
iOS: Download from the App Store here
Android: Download from the Google Play Store here
Once downloaded, log in with your existing account to access all your data and continue working seamlessly across your devices.
WiFi 或行動網路：您需要 WiFi 才能運行 Heidi，因此如果您所在區域的 WiFi 訊號較弱，您可以嘗試 使用這個 來錄製音頻。 隨後，一旦您有 WiFi 訊號覆蓋，就可以在訪問後使用 Heidi 來記錄筆記/文件，方法是以支援的音頻文件格式（如 MP3、WAV、M4A 等）上傳諮詢記錄。
正常運作的麥克風：Heidi 需要存取您的麥克風以進行轉錄和口述功能，這是如何生成記錄的方式，使您能夠使用並受益於 Heidi 提供的所有功能。 For TeleHealth appointments, you can open Heidi in another browser window to transcribe your live meeting notes. At the moment, Heidi doesn't support headphones/earphones for TeleHealth consults, so you'll need to play out loud/on loud speaker.
How do I use Heidi?
How do I use Heidi?
步驟 1：登入 Heidi
Simply log in here to unlock all the powerful features of Heidi Organisation.
步驟 2：轉錄診療工作階段
在頁面的側邊欄中啟動「新工作階段」，然後按一下「開始轉錄」。 讓 Heidi 在您進行諮詢時進行轉錄，並在諮詢期間或之後在「背景資訊」部分中新增任何其他背景資訊（例如上次訪問的摘要或您不希望患者聽到的內容）。
步驟 3：生成記錄
工作階段完成後，按一下「停止轉錄」並選擇您希望 Heidi 生成的記錄類型（例如 SOAP 或 H&P）。 然後讓 Heidi 施展魔法，在幾秒鐘內生成完美的記錄！
步驟 4：個性化您的範本
更進一步地個性化您自己的範本，以便 Heidi 每次都能以您自己的風格撰寫完美的記錄。 進入側邊欄上的「範本」，然後按一下右上角的「建立範本」。 您可以自由地從現有示例記錄開始，或從頭開始。 此範本將在您想為任何未來或過去的工作階段建立新的記錄或文件時，在您的資料庫中可供使用。 以下提供更多資訊！
Do I need to obtain patient consent before using Heidi in a session?
Do I need to obtain patient consent before using Heidi in a session?
Heidi recommends you to seek consent from your patients. 我們有資訊表和書面同意表格，如果您願意，可以通過此 連結 與您的患者分享。 However, as we service care providers all around the globe, there are jurisdictions where consent to use a product like Heidi is not mandated and therefore those doctors may choose not to obtain formal consent.
In terms of patient confidentiality, the short story is we’ve built Heidi to be as medically compliant as any other tool you use day to day (e.g. your EHR/PMS, etc). We de-identify data, do end to end encryption, and are compliant with HIPAA, GDPR, PIPEDA and Australian Privacy Principles requirements.
Find more information in this article.
How do I make a template?
How do I make a template?
As a user within a Heidi Organisation you'll receive priority template support. Please share any template questions via the blue chat widget on the bottom right corner of your Heidi screen. If your team admin has set up standardized team templates, those will be made available to you within the "Templates" tab in Heidi.
範本是 Heidi 的重要組成部分，可讓您按照自己喜歡的方式建立記錄和文件。 為 Heidi 提供正確的指示以確保您的範本正確生成可能會導致一些試錯，因為 LLM 說的是電腦語言，而不是人類語言。 因此，重要的是學習如何以 Heidi AI 能理解的方式與其進行通訊！ 您可以使用不同的元件來執行此操作，例如：
（圓括號） - 為 AI 提供關於如何處理相關資訊的明確指示。 例如：（僅在轉錄、內容相關記錄或臨床記錄中明確提及時納入，否則留空。）
[方括號] - 作為 Heidi 在範本中填入資訊的佔位符。 例如：[描述患者的方案]。
「逐字記錄」 - 引號用於您希望 Heidi 每次生成範本時都逐字逐句產生的文字。 例如「由精神科醫生 M Frakenstein 博士簽署，MP 1234567」
純文字 - 用於範本中您想要的任何標題以表示部分。
您可以在您的範本結構中使用這些元件，以便 Heidi 準確理解您希望範本如何生成。 以下是在範本中使用不同元件的範例：
有時候，已知 LLM 可能會時不時出現一些故障。 但別擔心，我們的團隊每天都在檢查 Heidi 的輸出並訓練 Heidi！ 如果 Heidi 可能說一些有點奇怪的話，為了避免範本中的任何幻覺，我們建議在您所有自訂範本的底部加入此 AI 指令：
（絕不要編造您自己的患者詳細資訊、評估、計畫、干預、評估和繼續照護計畫 - 僅將記錄、背景資訊記錄或臨床記錄作為記錄中包含之資訊的參考。 如果與預留位置相關的任何資訊在記錄、背景資訊記錄或臨床記錄中未明確提及，您不得在輸出中陳述該資訊未被明確提及，只需將相關預留位置或部分留空。）
For further details please follow this article.
Is Heidi compatible with mobile?
Is Heidi compatible with mobile?
Yes it is! You can access Heidi using any internet browser you have on your mobile.
You can then access your notes and previous sessions via desktop when you need to, as all your devices will sync to your account.
You can also get Heidi through the app store. Getting started with our app is easy. You can download the app on your preferred mobile device by following the links below:
iOS: Download from the App Store here
Android: Download from the Google Play Store here
💡 Find out more about the Heidi App here
Heidi on Mobile will sync up with your desktop version, as long as you are logged in with the same account. This means when you log back onto your computer, all of your notes and previous sessions will be found there.
How do I enable microphone access to Heidi?
How do I enable microphone access to Heidi?
Heidi requires access to your microphone for the transcribe and dictate functions, which is how notes are generated, allowing you to use and benefit from all the features that Heidi offers. If your notes aren't generating it could be that you haven't enabled microphone access!
Please confirm double check the following items:
Ensure your microphone is properly connected.
Ensure the correct microphone is selected in the pop-up that appears once you start a new session.
Enable your browser's access to your microphone via system preferences.
For further details please follow this article.
Can Heidi integrate with my EMR?
Can Heidi integrate with my EMR?
作為獨立產品，您在註冊後即可開始使用 Heidi。 我們正在積極開發與不同 EMR 系統的整合。
如果您想討論與您的 EMR 的整合，請與我們聯繫 - 我們很樂意聊天！ You can reach out to us to discuss further via the blue chat widget on the bottom right corner of your Heidi screen.
My note is not generating - what should I do?
My note is not generating - what should I do?
If you consult notes are not generating, this can be due to several reasons:
Your voice volume during the session recording is too weak for the system to recognise. Heidi requires access to your microphone for the transcribe and dictate functions, which is how notes are generated. Please make sure that the microphone is unobstructed during the session.
Your internet connection is unstable. You'll need WiFi to run Heidi, so if you are in areas of low WiFi cover you can try using this to record audio. Then, use Heidi for notes/documents after the visit once you have WiFi cover by uploading the recording of the consult in a supported audio file format such as MP3, WAV, M4A, etc.
You selected the wrong voice input (microphone). Please double-check that you select the correct microphone in the pop-up that appears once you start a new session.
If problems persist after following the troubleshooting above, please reach out to us via the blue chat widget on the bottom right corner of your Heidi screen or by contacting [email protected].
What is the Ask Heidi bar?
What is the Ask Heidi bar?
'Ask Heidi' is an AI prompt bar where you can type in an instruction for Heidi to do just about anything!
You can Ask Heidi to edit your note, add billing codes, as well as ask questions about what happened in the consult or find general information for you.
Please read this article for further information on Ask Heidi.