Over the coming weeks, we’re upgrading Heidi’s sign-in experience to make it more secure, reliable, and consistent across your devices. 此變更僅影響您的登入方式 — 不會影響您的 HeiWendi 資料，也不會改變產品功能。
概述
App update: An update will be required for the upcoming changes
Sign-in changes: You may notice a minor refresh to the sign-in screens
MFA prompt: Some users may need to set up MFA again on their next login
Social sign-in: If you use social sign-in, you do not need to set up MFA
Password managers: Users may need to re-save their login details
1. Mobile and desktop app updates (required by 29 April)
To support the sign-in upgrade, an app update will be available from 7 April, and will become mandatory for some users from 29 April onwards (for mobile and desktop apps).
我們建議在新版本可用時盡快更新，這樣您就可以在自己方便的時間進行更新。 Users who haven’t updated yet will be prompted to update before they can continue using Heidi.
如何更新
2. Minor sign-in screen changes (from 29 April)
From 29 April, Heidi will use an updated sign-in system, so you may notice a slightly different login screen. You may be asked to sign in again.
網頁版（電子郵件和密碼使用者）
After selecting Continue, you will be directed to a new sign-in page hosted at auth.heidihealth.com. 您仍將使用相同的電子郵件和密碼登入。
桌機
When signing in, the Desktop app may open your device’s default browser to complete authentication. 這是網路應用程式中常用的方法，目前在 HeiWendi 也採用了。
行動
登入時，HeiWendi 行動應用程式可能會開啟安全的應用程式內視窗以完成驗證。
3. MFA prompt on your next sign-in (some users)
As part of the sign-in upgrade on 29 April, some users may be asked to set up multi-factor authentication (MFA) again the next time they sign in.
這是預期的行為，它 不會 改變您的帳號、資料或存取權限。 This will take no longer than 1–2 minutes.
If you see the prompt, choose your preferred method and follow the steps. 這是與您首次啟用多因子認證時使用的相同快速驗證程序。
透過 簡訊 啟用多因子認證的使用者
透過 電子郵件 啟用多因子認證的使用者
4. Social sign-in options (Google/Apple)
If you usually sign in via social sign-in (e.g. Google, Apple), you can continue to do so and do not need to set up additional MFA.
如果您意外輸入使用者名稱，系統會提示您輸入密碼。 Return to the sign-in page and select Google or Apple instead.
5. Password managers
If you use a password manager to pre-fill your username and password (and are not using MFA), your password manager may not recognise the new auth.heidihealth.com URL and therefore not pre-fill your login details. You will need to re-save your username and password with your password manager.
故障排除
如果您登入時遇到問題：
Make sure you’re on the latest Heidi app version:
Desktop (v1.1.2)
iOS (v3.1.0)
Android（v2.5.0）
If you are unable to upgrade your app, you may need to reach out to your organisation IT to manage and initiate the upgrade for you.
如果您使用的是 網頁版，請重新整理頁面或嘗試使用無痕/隱私視窗。
If you see a redirect to auth.heidihealth.com, allow it to open (it’s the new secure sign-in page).
如果您使用 桌面版，請在預設瀏覽器中完成登入，然後返回 HeiWendi 應用程式。
如果多因子認證無法運作：
檢查您的設備時間/日期是否設定為自動（對驗證碼很重要）。
Try a different available method (e.g. Email instead of SMS) if shown.
If your organisation uses Single Sign-On (SSO) such as Okta or Azure:
Entering your username should redirect you to your SSO provider sign-in page.
Accidentally clicking on Google/Apple will not redirect you to your SSO provider. You will need to navigate back to the sign-in page and enter your username instead to proceed.
如果您仍然無法登入，請聯絡 HeiWendi 支援人員並提供以下資訊：
您用於登入的電子郵件
您的設備類型（網頁版/iOS/Android/桌面版）
螢幕擷圖或確切的錯誤訊息
（選擇性但有幫助）您的應用程式版本和瀏覽器名稱/版本
This update does not change your Heidi data or templates, and does not affect how Heidi works day to day — it only improves the sign-in experience across devices.