Shipping and delivery
How long does delivery take?
Delivery times are estimates from the date of dispatch and may vary. Delivery estimates are between 7-14 days of dispatch.
My order hasn't arrived. What should I do?
Delivery times can vary depending on your region and the delivery carrier's schedule, some deliveries will take a bit longer than others to arrive.
If you haven’t received your order after 21 days please contact Heidi Support on [email protected] with your order details, and we’ll help you from there.
Refunds
Can I get a refund if I change my mind?
Yes. You can request a refund for any reason within 14 days of delivery by contacting Heidi Support on [email protected].
Warranty
What warranty does Heidi Remote come with?
Heidi offers a 12-month warranty from the date of delivery for all customers excluding the EU. A 24-month warranty is offered for customers within the EU.
What is not covered by the warranty?
The warranty does not cover misuse, accidental damage, unauthorised modification, normal wear and tear, improper operation or maintenance, force majeure events, or use contrary to the instructions. Devices damaged through disassembly are also not eligible.
What do I do if my device is not working?
Contact Heidi Support on [email protected] with:
The device serial number
A description of the issue
We will first work with you to troubleshoot the issue. If it cannot be resolved, we may issue a replacement or a refund.