Shipping and delivery
How long does delivery take?
Currently, orders are dispatched in bulk every few weeks. Once dispatched, delivery estimates are between 5-14 days depending on your location and may vary. Therefore, it may take 2-4 weeks for your order to arrive.
How can I track my order?
Once your order has been dispatched, you will receive an email confirming that your order is on it’s way with tracking information.
My order hasn't arrived. What should I do?
Delivery times can vary depending on your region and the delivery carrier's schedule, some deliveries will take a bit longer than others to arrive.
If you haven’t received your order after 30 days please contact Heidi Support on [email protected] with your order details, and we’ll help you from there.
Do you ship to PO Boxes?
Unfortunately, we are unable to ship orders to PO Boxes.
Refunds
Can I get a refund if I change my mind?
Yes. You can request a refund for any reason within 30 days of delivery by contacting Heidi Support on [email protected].
Warranty
What warranty does Heidi Remote come with?
Heidi offers a 12-month warranty from the date of delivery for all customers excluding the EU. A 24-month warranty is offered for customers within the EU.
What is not covered by the warranty?
The warranty does not cover misuse, accidental damage, unauthorised modification, normal wear and tear, improper operation or maintenance, force majeure events, or use contrary to the instructions. Devices damaged through disassembly are also not eligible.
What do I do if my device is not working?
Contact Heidi Support on [email protected] with:
The device serial number
A description of the issue
We will first work with you to troubleshoot the issue. If it cannot be resolved, we may issue a replacement or a refund.